Hitachi Data Systems Sweeps Storage Magazine’s Quality Awards for Enterprise Storage!
by Hu Yoshida on Mar 15, 2013
The March issue of Storage Magazine published its 2013 Quality Awards for enterprise arrays across five main categories of Sales-force Competence, Initial Product Quality, Product Features, Product Reliability and Technical Support.
The annual awards are voted on by the publication’s readers, who rank companies on a scale of 1.00 – 8.00.. Hitachi Data Systems’ overall score of 6.78 is the highest ever registered in the eight year awards history, and it’s only the second time a vendor has swept all five categories (HDS swept the categories several years ago as well!)
Hitachi Data Systems also “set new highs” in Sales-force Competence, Product Reliability and Technical Support:
- HDS dominated the Sales-force Competence category, with top scores for knowledgeable sales support teams and reps who are well-versed regarding their customers’ industries.
- Our score of 7.00 in the Product Reliability category was the highest score a vendor has ever received in any category. HDS swept all five “statements” in this category and scored even higher than 7.00 in the areas of limiting downtime and meeting service-level requirements. (Note: HDS enterprise products evaluated were USP/USP V/VSP Series.)
- HDS received the highest score ever in the Technical Support category. We ranked #1 in 7 of 8 statements ,including delivering support as promised, taking ownership of problems and for having knowledgeable support personnel.
A full listing of vendor scores, details in each category and award methodology can be found on Storage Magazine and in the print issue beginning on page 24.
This is a great testament to our highest standards of quality and service. Thanks to all who took the time to provide this feedback.