I have shared some data from TechValidate in the past that pointed at many storage characteristics and benefits that our systems make possible. Two of the main benefits are reliability and availability – both signatures of HDS.
These are must have items for customers. A few days ago, one of my colleagues forwarded me an email from his friend, another vendor in the IT industry. In this email, this other vendor gave us a great and unsolicited feedback from what he heard about us from his account. You will understand that I can’t share names, but I promise it’s real, and again, not solicited, not made up:
“The CTO of (the East Coast company in question) was saying that he invested in enterprise arrays to keep his data safe and he said that what he paid his money for was reliable storage — then he told us of the Hitachi array that had never gone down in 8 years.”
I have heard this many times before personally too in briefings and from industry experts. HDS is rock-solid. In contrast, this morning, I caught up with industry news and came across this most interesting article. A good read if you haven’t had the chance.
EMC SAN failure blamed for Intermedia hosted email outages
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Sim on 29 Apr 2010 at 7:29 am
So any HDS involvement in the Danger outage last year isn’t worth a comment from HDS but pointing out problems with your competitors is ok is it?
As an HDS customer I’m still asking myself what exactly happened with the Danger outage and what was the HDS involvement and more importantly am I exposed? How would I know since as far as I can tell HDS have not publicly said anything about their involvement or otherwise.
Fair enough if you want to talk about how reliable your products are but is the mud-slinging really necessary?
Christophe Bertrand on 29 Apr 2010 at 10:21 am
Duly noted. If we’re ever at fault we would definitely come clean and deal with in a public forum, especially in such a large outage as the Danger one. You are right we did not say anything publically and I’m sure you can respect that choice. I can assure you that as an HDS customer you do not have anything to worry about and we do pride ourselves on reliability.
Sim on 29 Apr 2010 at 4:18 pm
Thanks for the response Christophe.
I have heard from EMC reps that Priority One calls get Joe Tucci’s attention for escalation and from the article they appeared to have responded quickly and resolved the problem. Reliability is great to avoid the problems in the first place but they happen to everyone.
Obviously HDS has been tested in this arena (Barclay’s ATM network for example) but if this had happened with an HDS array, perish the thought, what would have the response been?